In the first three quarters of 2024, the Bundesnetzagentur reported a 25% increase in complaints against Deutsche Post and other logistics companies, totaling approximately 31,700. Most complaints target DHL, the market leader in Germany’s postal sector. Although the number of grievances slightly plateaued in September, postal officials attribute some issues to delays by smaller regional firms. They also criticized the Bundesnetzagentur for inadequately sharing complaint data, expressing concern over customer satisfaction.