In 2024, citizens of Thessaloniki submitted 44,384 requests to the municipality through various channels aimed at improving their daily lives. The ‘Improve My City’ app received 34,863 complaints, while the Citizens’ Service Line logged 9,315 issues since its launch in…

The National Commission for Telecommunications and Post (EETT) in Greece has issued new regulations outlining procedures for user complaints about postal services and dispute resolution between users and providers. Users must first contact providers within six months of sending items…